FAQ – Maison LuxGlow
FAQ – Legal Information & Terms of Sale
- Product Presentation
What types of products do you offer?
We offer beauty products (soaps and natural cosmetics), African clothing, as well as wellness items for couples, intended for men and women.
Are your cosmetic products suitable for all skin types?
Yes, our products are designed to be suitable for all skin types. However, as every skin is unique, we recommend testing the product on a small area before use.
Do your products replace medical advice?
No. Our products are intended for wellness and cosmetic use only. They in no way replace medical advice or treatment.
2. Use & Liability
How should the products be used?
Usage instructions are specified on each product page. The customer is required to follow the indicated instructions.
Are you liable for improper use?
We cannot be held liable for use that does not comply with the provided instructions or for any reaction linked to individual sensitivity.
3. Orders
How can I place an order?
Orders are placed exclusively via our website.
Is an order final?
Yes. Any confirmed order constitutes full and complete acceptance of these terms.
Can I modify or cancel my order?
Modifications or cancellations are possible only before shipment. Once the order has been shipped, no modifications are possible.
4. Payment
Is payment secure?
Yes. All payments made on our site are secured via certified payment platforms.
What payment methods do you accept?
We accept all bank cards and payment methods offered on our site.
5. Delivery
Do you deliver orders?
Yes, we ensure delivery to the address provided when placing the order.
What are the delivery times?
Delivery times are estimated between 2 to 3 working days, excluding exceptional periods.
Are you responsible for carrier-related delays?
We cannot be held responsible for delays attributable to carriers or to circumstances beyond our control.
6. Returns, Exchanges, and Refunds
Do you accept returns?
No. No returns are accepted.
Why are returns and exchanges refused?
Due to the sensitive, fragile, and hygienic nature of our products, no item that has already been shipped can be returned, exchanged, or refunded.
Are there any exceptions?
Exceptions are limited to cases of products that are defective upon receipt, reported within 24 hours of delivery, with supporting evidence.
7. Defective Products or Order Errors
What should I do if a product is defective?
The customer must contact us within 24 hours of receipt, providing photos or videos of the relevant product.
What happens after this period?
No claims can be accepted beyond this period.
8. Personal Data
Is my data protected?
Yes. Personal data collected is used solely for order management purposes and is strictly confidential.
9. Contact
How can I contact you?
For any questions, you can reach us via our contact form or our official social media channels.
10. Acceptance of Terms
Does the customer accept these terms?
Any order placed on our site implies full acceptance of this FAQ and our general terms and conditions of sale.